withSimplicity COVID-19 Response
In these uncertain times, we want to assure you we are doing the best we can to continue producing the natural beauty products you need in adherence with the
CDC and Virginia Government Guidelines.
Please read our response concerning ingredient suppliers below.
BEAUTIES ALL OVER THE US:
We are still shipping anywhere in the US!
Expect some delays due to processing and carriers.
CUSTOMER SERVICE
Our team is doing their best to keep up with all customer questions while working at home. We respond as quickly as we can, Mon-Fri, 10am-6pm.
If you don't receive a response from us right away, don't worry! We will get back to you!
The best way to reach us is via email or our online contact form.
LOCALS:
If you would like to do Curbside Pickups, please call the store during its opens days between 10am and 2pm at least 15 minutes before your arrival.
We ask that you respect the health of our employees and community by selecting to have your order shipped to you if you are sick or have symptoms.
Store Re-Opening Guidelines & Precautions
- Complimentary hand cleansing gel with 64% alcohol will be available right at the entrance of our shop. We ask that you use it upon arrival. There will also be pumps of hand cleansing gel visible throughout the store for use.
- Surfaces will continuously be sanitized as always.
- There will always be less than 10 people in our store front at a time.
- We’ve reconfigured our space to allow for more distance between our employees. Our production space is now in a larger, separate room! Pictures to come soon :)
- We do ask that you be respectful of other customers’ and employees’ space and maintain a healthy distance!
- For the time being, we will not have mini-makeovers in order to be respectful to both you and our employees. If you would like to test a product, please ask an employee and they will open the tester product for you. They will put the product on an applicator for you to try on yourself!