Return Policy

Returns

Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
If the product packaging has been opened (ex: box), the product can't be returned as safety sales have been broken.

Variations in viscosity, scent, or color are possible. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.

If you have any questions or concerns within 14 days of receiving your order concerning damages or missing shipments, please contact us. Inquiries after 14 days will not be considered. If we do work with you on a return, refunds are issued in the form of store credit.

Exchanges

If you would like to an exchange an item that has not been opened or used, please contact info@withsimplicitybeauty.com within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager. Inquiries after 14 days will not be considered.

Once the item is received, you will be issued store credit to use towards purchasing another product.

Limited Edition items, or items part of Subscription Boxes cannot be exchanged or returned.

More on Policy:

We do not provide a return shipping label within our packaging as return or exchange shipments are the customer’s responsibility. withSimplicity is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to withSimplicity.

We do not offer cash refunds, rather we give you in-store credit. Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the store manager.

Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return. Products purchased through a retail partner are not eligible for return or exchange.