We primarily ship through USPS.

Once an order has been placed, we are not able to edit it as it goes right into fulfillment.

Depending on current order volume, there is a slight change we'll be able to make and adjustment, but we cannot promise this.

Please contact us at info@withsimplicitybeauty.com for further assistance.

If you are not local to Harrisonburg, VA and selected this option by accident, please contact us at info@withsimplicitybeauty.com to confirm where you need your package shipped and to rectify the shipping costs owed. Customer will be responsible for the shipping costs.

Once your shipping label has been printed by our shipping department, you will receive an email that includes your 22-digit USPS tracking number that you can click on and use to track your package. 

If the tracking has not updated and the package was recently shipped, it might mean the package hasn’t yet been picked up or scanned by our shipping partners.

Our shipping partners pick up orders toward the end of the day and it may take an additional 48 hours for the tracking to display on the shipping carrier's site.

If your package was moving, but it's been a few days without updates, don't worry! This is common when your package is on a long haul truck or train. Another possibility is a slight delay due to weather, traffic, or backlog at a shipping hub.

Please allow up to 5 business days for an update from the carrier. If it's been over 5 business days without an update, there's a possibility that the package was lost in transit. While this is infrequent, it happens from time to time. Please contact us in this case.

In most cases, once an order has been placed, we are unable to change or cancel it.
If you have any concerns regarding your order please contact us at info@withsimplicitybeauty.com.

If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their website.

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural. You can stir or shake it contents and let it sit at room temperature until they return to their original consistency (instructions included with shipment). If your product does arrive melted, it cannot be returned, as what happens to an order when it leaves our facility is out of our hands. We will work with you to guide you through whipping your product back up to its normal consistency.

Mail will not be delivered or sent on Mail Carrier Observed Holidays so please plan accordingly. Please visit their website for more details.

Please send an email with your quetistion to info@withsimplicitybeauty.comand we will be happy to help!

Orders placed with a free shipping promo will be shipped via USPS Ground Advantage Shipping if under 15oz in weight. If the package exceeds 15oz, the package will ship via USPS Priority Mail or Parcel Select Ground.

In some cases, free shipping promos cannot be combined with other discounts or Simple Perks Loyalty Reward Vouchers. If this is the case, it will be visibly placed on our site. Free Shipping is not applicable to international orders and wholesale orders.