Shipping & Returns FAQ

We primarily ship through USPS.

Once an order has been processed and a shipping label has been printed we are unable to change the shipping address.
Please contact Jenna at shipping@withsimplicitybeauty.com or 540-435-4744 for further assistance.

If you are not local to Harrisonburg, VA and selected this option by accident, please contact our Shipping Department at shipping@withsimplicitybeauty.com to confirm where you need your package shipped and to rectify the shipping costs owed. Customer will be responsible for the shipping costs.

Once your shipping label has been printed by our shipping department, you will receive an email that includes your 22-digit USPS tracking number that you can click on and use to track your package. 

USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service. Please note: This does not take into account the processing time required to prepare the products for shipment.

If the tracking has not updated and the package was recently shipped, it might mean the package hasn’t yet been picked up or scanned by our shipping partners. In general, orders are processed within 48 hours (Monday - Friday). Our shipping partners pick up orders toward the end of the day and it may take an additional 48 hours for the tracking to display on the shipping carrier's site. If your package was moving, but it's been a few days without updates, don't worry! This is common when your package is on a long haul truck or train. Another possibility is a slight delay due to weather, traffic, or backlog at a shipping hub. Please allow up to 5 business days for an update from the carrier. If it's been over 5 business days without an update, there's a possibility that the package was lost in transit. While this is infrequent, it happens from time to time. Just email shipping@withsimplicitybeauty.com and we'll look into it.

Online orders are processed at our Harrisonburg location during shipping hours Monday through Friday (weekends and holidays excluded). It takes an average of 48-72 hours after an order is received to assemble a package and ship it out. Weekends and national holidays are excluded. The postal service shipping estimate comes into effect after the package is picked up by the carrier and has left our facility

Business days are “regular” business operating days, Monday through Friday. We do not ship on Saturday and Sunday.

When orders are packed in our store in Harrisonburg, VA, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.

Please note that it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s website will often state if packages are being delayed due to weather.

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact us at shipping@withsimplicitybeauty.com or 540-435-4744.

USPS is known for scanning packages before the items actually deliver so we always advise waiting a few extra days to see if it turns up. USPS also has been known to deliver packages to wrong addresses. Because USPS and withSimplicity are not affiliated, all USPS questions pertaining to lost or stolen mail would need to be addressed directly with them. If USPS has lost your mail, you can easily file a claim with them at usps.com. They will need your tracking number and our address. Please email us at shipping@withsimplicitybeauty.com for more help filing a claim, thank you.

In most cases, once an order has been placed, we are unable to change or cancel it.
If you have any concerns regarding your order please contact Jenna at shipping@withsimplicitybeauty.com or 540-435-4744.

We do not offer international shipping at this time.

If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their website.

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural. You can stir or shake it contents and let it sit at room temperature until they return to their original consistency (instructions included with shipment). We do our best to pack orders containing cream products with ice packs during hot months. If your product does arrive melted, it cannot be returned, as what happens to an order when it leaves our facility is out of our hands. We will work with you to guide you through whipping your product back up to its normal consistency.

Do you have questions about when your order will be mailed out? Want to switch a product before it is sent?

Please send an email to shipping@withsimplicitybeauty.com and our Shipping Manager, Jenna, will be happy to help!

Route

Route offers a few options to improve the experience of shopping with withSimplicity. Your order history and additional free shipment tracking are two great additions that you will surely enjoy with Route!

Route+

Route+ Shipping Insurance is a low cost, optional add-on for your withSimplicity orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 2% of the total for orders over $100, the cost is minimal for that peace-of-mind. When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. If you elect to not purchase Route+ insurance, you will still have all the benefits of Route Tracking and access to insurance from the United States Postal Service (USPS) or United Parcel Service (UPS) in the event the package is lost or damaged in shipment. withSimplicity does not insure packages for loss, theft or damage during the shipping process. Claims must be filed by you directly with USPS or UPS.

To insure your package before delivery, simply turn the Route+ toggle to "On" during the checkout process.

You can view Route on your computer after turning on tracking for your order, or you can download the App for Free in the App Store (iOS) or Google Play Store (Android). 

You can one-click claim for shipping insurance through the email that Route sends you after you check out, or you can Here.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

We always try our best to serve our customers as quickly as possible, and while we will be able to assist you in most situations, working with our shipping companies can oftentimes result in filing a claims that may or may not be resolved. By purchasing shipping insurance with Route, completing a claim is only a click away, and allows your claim to be processed within 24 hours. Your replacement item will get to you in no time at all.

If you believe your product was damaged during manufacturing, please reach out to our team at info@withsimplicitybeauty.com.

Lost Item

An item is considered lost if it is never reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered"Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

Damaged Order

If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 15 days from the date it was marked delivered.

Stolen Package

Route considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered. Please know that orders that are stolen with a purchase price greater than $100 will REQUIRE a police report.

To protect your order against damage that occurrs during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@withsimplicitybeauty.com and we will be happy to work with you to remedy the situation.

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.