Skip to content


Your cart is empty

Drop element here

Shipping + Returns FAQ

We value every purchase and we do our best to honor all shipping requests to ensure you receive your items as efficiently as possible.

To guarantee that an item reaches you when expected, please read the shipping information below for online orders.

Shipping FAQ


Canadian orders are processed and shipped out from Harrisonburg, VA via DHL . Due to border regulations, shipping times are slower than domestic shipments (typically 3-10 days). Shipping times are displayed during checkout. 

All prices are displayed in CAD dollars. Applicable GST/HST and provincial sales taxes are applied at checkout.

Buyers are responsible for any duties or import fees. Canadian orders do not qualify for free shipping promos.


Orders placed for pick-up at 66 E Market St are fulfilled within 1-business day and have to be collected within 30 business days.  Once the 30 business days have passed, you will receive one complementary call or email reminding you of your order. After 30 business days, withSimplicity is no longer responsible for the items in your order. Refunds will not be issued.

Contact witih any questions.


Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
If the product packaging has been opened (ex: box), the product can't be returned as safety sales have been broken.

Variations in viscosity, scent, or color are possible. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.

If you have any questions or concerns within 14 days of receiving your order concerning damages or missing shipments, please contact us. Inquiries after 14 days will not be considered.

*Order Insurance is non-refundable.


If you would like to an exchange an item that has not been opened or used, please contact within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager. Inquiries after 14 days will not be considered.

Limited Edition items, or items part of Subscription Boxes cannot be exchanged or returned.