Shipping & Returns FAQ
We value every purchase and we do our best to honor all shipping requests to ensure you receive your items as efficiently as possible.
To guarantee that an item reaches you when expected, please read the shipping information below for online orders.
Route Shipping Insurance FAQ
Free Shipping FAQ
Orders placed with a free shipping promo will be shipped via USPS First Class Shipping if under 15oz in weight. If the package exceeds 15oz, the package will ship via USPS Priority Mail.
Free Shipping promos cannot be combined with other discounts or Simple Perks Loyalty Reward Vouchers.
Free Shipping is not applicable to international orders.
Mail Carriers Observed Holidays
Below is a list of US holidays that the mail carriers will be observing. Mail will not be delivered or sent on these days so please plan accordingly.
Please visit their website for more details: https://about.usps.com/newsroom/events/
|New Year's Day||January 1||Wednesday|
|Martin Luther King Day||January 20||Monday|
|President's Day||February 17||Monday|
|Memorial Day||May 25||Monday|
|Independence Day||July 4||Saturday|
|Labor Day||September 7||Monday|
|Columbus Day||October 12||Monday|
|Veterans Day||November 11||Wednesday|
|Christmas Day||December 25||Friday|
Order Processing Times
Online orders are processed at our Harrisonburg location during shipping hours Monday through Friday (weekends and holidays excluded). It takes an average of 48-72 hours after an order is received to assemble a package and ship it out. Weekends and national holidays are excluded. The postal service shipping estimate comes into effect after the package is picked up by the carrier and has left our facility.
Expedited orders and overnight orders are processed through our system every business day at 12 PM EST. All expedited and overnight orders placed after 12 PM EST will be processed the next business day.
Wholesale Orders - Wholesale orders are processed within 7-10 business days after the order is placed throughout the year except for the holiday season.
Note: during holidays and high-volume times, it may take up to 5 business days for your order to ship. Our shipping team works as quickly as possible, so we appreciate your patience and understanding! We can't guarantee orders arriving before holidays as our shipping partners get overloaded with shipments.
*Business days are Monday - Friday and do not include weekends or national holidays.
Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
Variations in viscosity, scent, or color are possible. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.
If you have any questions or concerns within 14 days of receiving your order, please contact firstname.lastname@example.org. Inquiries after 14 days will not be considered.
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return.
Products purchased through a retail partner are not eligible for return or exchange.
If you would like to an exchange an item that has not been opened or used, please contact email@example.com within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager. Inquiries after 14 days will not be considered.
Limited Edition items, or items part of Simplicity Boxes cannot be exchanged or returned.
If we do work with you on a return or exchange (case-by-case basis):
We do not provide a return shipping label within our packaging as return or exchange shipments are the customer’s responsibility. withSimplicity is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to withSimplicity.
We do not offer cash refunds, rather we give you in-store credit.
Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the store manager.