Shipping + Returns FAQ
We value every purchase and we do our best to honor all shipping requests to ensure you receive your items as efficiently as possible.
To guarantee that an item reaches you when expected, please read the shipping information below for online orders.
We primarily ship through USPS.
Once an order has been processed and a shipping label has been printed we are unable to change the shipping address.
Please contact us at email@example.com or 540-435-4744 for further assistance.
If you are not local to Harrisonburg, VA and selected this option by accident, please contact us at firstname.lastname@example.org to confirm where you need your package shipped and to rectify the shipping costs owed. Customer will be responsible for the shipping costs.
Once your shipping label has been printed by our shipping department, you will receive an email that includes your 22-digit USPS tracking number that you can click on and use to track your package.
USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service. Please note: This does not take into account the processing time required to prepare the products for shipment.
If the tracking has not updated and the package was recently shipped, it might mean the package hasn’t yet been picked up or scanned by our shipping partners. In general, orders are processed within 48 hours (Monday - Friday). Our shipping partners pick up orders toward the end of the day and it may take an additional 48 hours for the tracking to display on the shipping carrier's site. If your package was moving, but it's been a few days without updates, don't worry! This is common when your package is on a long haul truck or train. Another possibility is a slight delay due to weather, traffic, or backlog at a shipping hub. Please allow up to 5 business days for an update from the carrier. If it's been over 5 business days without an update, there's a possibility that the package was lost in transit. While this is infrequent, it happens from time to time.
Online orders are processed at our Harrisonburg location during shipping hours Monday through Friday (weekends and holidays excluded). It takes an average of 3-5 business days after an order is received to assemble a package and ship it out. Weekends and national holidays are excluded. The postal service shipping estimate comes into effect after the package is picked up by the carrier and has left our facility.
Expedited orders and overnight orders are processed through our system every business day at 12 PM EST. All expedited and overnight orders placed after 12 PM EST will be processed the next business day.
Wholesale Orders - Wholesale orders are processed within 8-10 business days after the order is placed throughout the year except for the holiday season. Note: during holidays and high-volume times, it may take up to 5 business days for your order to ship. Our shipping team works as quickly as possible, so we appreciate your patience and understanding! We can't guarantee orders arriving before holidays as our shipping partners get overloaded with shipments.
Business days are “regular” business operating days, Monday through Friday. We do not ship on Saturday and Sunday.
When orders are packed in our store in Harrisonburg, VA, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.
Please note that it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.
All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s website will often state if packages are being delayed due to weather.
If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact us.
USPS is known for scanning packages before the items actually deliver so we always advise waiting a few extra days to see if it turns up. USPS also has been known to deliver packages to wrong addresses. Because USPS and withSimplicity are not affiliated, all USPS questions pertaining to lost or stolen mail would need to be addressed directly with them. If USPS has lost your mail, you can easily file a claim with them at usps.com. They will need your tracking number and our address. Please email us at email@example.com for more help filing a claim, thank you.
In most cases, once an order has been placed, we are unable to change or cancel it.
If you have any concerns regarding your order please contact us at firstname.lastname@example.org or call 540-435-4744
We do not offer international shipping at this time.
If your part of the country and/or transportation lanes are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. Our carriers will post any delays due to weather or a natural disaster on their website.
When the weather is warm, your solid items may show signs of separation or melting because our products are all natural. You can stir or shake it contents and let it sit at room temperature until they return to their original consistency (instructions included with shipment). We do our best to pack orders containing cream products with ice packs during hot months. If your product does arrive melted, it cannot be returned, as what happens to an order when it leaves our facility is out of our hands. We will work with you to guide you through whipping your product back up to its normal consistency.
Mail will not be delivered or sent on Mail Carrier Observed Holidays so please plan accordingly. Please visit their website for more details.
Do you have questions about when your order will be mailed out? Want to switch a product before it is sent?
Please send an email to email@example.com and we will be happy to help!
Orders placed with a free shipping promo will be shipped via USPS First Class Shipping if under 15oz in weight. If the package exceeds 15oz, the package will ship via USPS Priority Mail. In some cases, free shipping promos cannot be combined with other discounts or Simple Perks Loyalty Reward Vouchers. If this is the case, it will be visibly placed on our site. Free Shipping is not applicable to international orders.
If your package goes missing during transit or arrives damaged*, we will replace the order after inspection and conversation as long as you opted to have insurance included during checkout.
*A melted product is not considered "damaged". There is a chance cream product may melt during shipping during warmer months. We include instructions (which can also be found on their respective web pages) for how to return the product to its normal consistency.
On the payment page of the checkout process, there is a section where you can simply press a button to add shipping insurance.
Insurance cannot be added after the order is placed.
Please contact our shipping department at firstname.lastname@example.org. Make sure to include your Order #, details, and pictures if possible.
Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products.
Variations in viscosity, scent, or color are possible. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.
If you have any questions or concerns within 14 days of receiving your order concerning damages or missing shipments, please fill out the form below. Inquiries after 14 days will not be considered.
*Order Insurance is non-refundable.
If you would like to an exchange an item that has not been opened or used, please contact email@example.com within 14 days of receiving the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager. Inquiries after 14 days will not be considered.
Limited Edition items, or items part of Subscription Boxes cannot be exchanged or returned.
We do not provide a return shipping label within our packaging as return or exchange shipments are the customer’s responsibility. withSimplicity is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to withSimplicity.
We do not offer cash refunds, rather we give you in-store credit. Items received as gifts cannot be returned in exchange for cash. If the gift is unopened, it can be exchanged for store credit at the discretion of the store manager.
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return. Products purchased through a retail partner are not eligible for return or exchange.